Refund Policy

The audit is delivered digitally as soon as the scan completes. If the report fails to generate, is materially incomplete, or clearly scanned the wrong business, email us within 7 days of purchase and we will re-run it or issue a full refund.

Because the deliverable is produced and delivered immediately, we do not refund a correctly generated audit simply because the findings were unfavorable — an unflattering score is often the most useful result.

Request a full refund within 7 days of purchase, as long as implementation work has not yet started. Once we have begun building and publishing your assets, we will refund the portion of the engagement not yet delivered, at our reasonable assessment.

If a deliverable does not match what was promised, tell us and we will fix it before any refund question arises.

Cancel any time through the billing portal link in your confirmation email, or by emailing us. Cancellation stops all future charges and your access continues through the end of the period you already paid for.

We do not pro-rate partial months. If a renewal charged unexpectedly and you had not used that month's report, contact us within 14 days and we will refund that renewal.

Duplicate charges, accidental purchases, and charges you did not authorize are refunded in full. Just let us know.

Email paul@clearvisibility.co with the email address used at checkout and a short note about what happened. We respond to refund requests within 3 business days. Approved refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your bank.

Please contact us before filing a chargeback — nearly every issue is faster to resolve directly.

This policy forms part of our Terms of Service. See also our Privacy Policy.